❓ Questions & Answers
7c779's answers to all your questions are right here
From account verification to claiming bonuses, withdrawals, and betting — find simple answers to any question you have about 7c779 on this page.
If a question comes to mind while using 7c779, this page is your closest helper. We have organised the most frequently asked questions into four sections — Identity Verification (KYC), Withdrawals, Cricket & Sports Betting, and Bonuses & Offers. If you cannot find an answer here, contact our 24/7 live chat — we are always ready to help.
Detailed Questions & Answers
Identity Verification (KYC)
The most accepted document for identity verification at 7c779 is the National Identity Card (NID). A valid passport and driving licence are also accepted. You must upload a photo that is clear, not expired, and shows all four corners fully visible. The name on the document must match the name registered on your account.
KYC verification is usually requested before your first withdrawal or once your account activity reaches a certain level. It is a standard security step that keeps your account safe and confirms that the right person is making the withdrawal. Once verification is complete, you will not need to repeat it.
Yes, this is very important. The name registered on your 7c779 account, the name on your bKash, Nagad, Rocket, or Upay wallet, and the name on your bank account must all be the same. If the names do not match, your withdrawal may be held up. Please fill in your name carefully at registration.
When verification is rejected, you are usually given a reason — such as a blurry photo, an expired document, or a name mismatch. Fix the issue and upload a clear photo again. If you are not sure what went wrong, contact our support team via 24/7 live chat — they will help you in English.
Yes. 7c779 uses SSL encryption to protect your personal information and uploaded documents. The information is used only for identity verification and necessary security processes — it is not sold or shared with third parties. You can find full details on our privacy policy page.
Withdrawals
At 7c779, withdrawal requests are generally processed within 10 to 45 minutes. This timeframe applies to all mobile wallets — bKash, Nagad, Rocket, and Upay. For bank transfers, the bank's own processing time may be added. If your account verification is complete, the process will be faster.
Yes, the withdrawal process at 7c779 is active seven days a week, twenty-four hours a day. On Fridays, Saturdays, or public holidays, your request is processed within the usual timeframe. However, bank transfers may depend on banking working days.
To withdraw winnings from a bonus, you must meet the wagering requirement. For example — if you deposit ৳1,000 and receive a ৳1,200 bonus, you must place bets totalling 25 times that bonus, i.e. ৳30,000, before the bonus winnings become withdrawable. Wagering is calculated on the bonus amount only, not on your deposited real money. Once the requirement is met, you can withdraw using the normal withdrawal method.
The minimum withdrawal limit at 7c779 is ৳1,000. Withdrawal requests below this amount will not be processed. The minimum deposit amount is ৳100 and this is the same for every payment method. Funds will be sent only to a wallet or account registered in your own name.
No. Under 7c779's policy, withdrawals can only be made to a wallet or bank account registered in the player's own name. There is no option to send funds to a third party's account. This is an important security measure that prevents account misuse.
Cricket & Sports Betting
Decimal odds are the simplest format. Multiply the amount you bet by the odds to get your total return (including your original stake). For example — if the odds are 2.50 and you bet ৳100, your total return if you win is ৳250 (net profit ৳150). Odds of 1.00 mean no profit. The higher the odds, the greater the potential payout, but the lower the probability.
If a match is cancelled due to rain or any other reason, or is officially declared 'No Result', your original stake is generally refunded. However, if the required number of overs has been completed and a result is determined by the Duckworth-Lewis method, the bet remains valid. Everything depends on the rules of that specific market — check the rules for each market before betting.
The most popular markets in cricket include — Match Winner (which team will win), Toss Winner, Innings Total Runs (Over/Under), First Wicket to Fall, Top Run Scorer, and Top Wicket Taker. Tournament Winner markets are also very popular during the T20 World Cup and IPL season. For example, betting on the winner of a Bangladesh vs India match is a familiar market.
Yes, 7c779 offers in-play or live betting, where you can place bets in real time while the match is ongoing. Odds change with the situation of each over or ball, which gives experienced bettors a strategic advantage. Decisions in live betting must be made quickly because odds update fast.
Alongside cricket, 7c779 offers betting markets on football, kabaddi, and various other international and popular sports. Football markets are especially active during the FIFA World Cup or major league seasons. Visit the sports section of the platform to see all available markets.
Bonuses & Offers
After registering at 7c779, if you deposit ৳100 or more for the first time, a 120% welcome bonus is added automatically. For example — deposit ৳1,000 and you will receive a ৳1,200 bonus, giving you a total balance of ৳2,200. The maximum bonus is up to ৳20,000. No separate code is needed — it is added automatically after your first deposit.
A wagering requirement is the condition that specifies how much you must bet before you can withdraw bonus winnings. At 7c779 it is 25 times the bonus amount — calculated on the bonus only, not on your deposited real money. For example — for a ৳1,200 bonus, 25 × ৳1,200 = ৳30,000 must be wagered before the bonus winnings become withdrawable.
Yes, if you do not want to meet the bonus conditions you can request to cancel the bonus. Keep in mind that cancelling a bonus will remove both the bonus balance and any winnings earned from that bonus. Contact the support team via live chat to request a cancellation.
No, the welcome bonus is available to each player only once — at the time of their first deposit. Attempting to claim the bonus from multiple accounts belonging to the same person will be considered a policy violation and the accounts involved may be suspended.
Yes, bonuses have a set expiry period. If the wagering requirement is not met within that period, the bonus is automatically cancelled. Note down the expiry date when you receive a bonus and try to meet the requirement in time. Contact the support team to find out more about expiry dates.
The welcome bonus at 7c779 is 120% of your first deposit — up to a maximum of ৳20,000. This means that if you deposit ৳34,000 or more, you will receive the maximum ৳20,000 bonus and your total balance will be ৳54,000. Depositing more than that will not increase the bonus beyond ৳20,000.
Still have questions? We are always here
If you cannot find an answer on this page, the 7c779 support team will help you directly — in English, twenty-four hours a day.
24/7 Live Chat
Click the live chat button on the site to get immediate help with any issue.
Email Support
[email protected] — send your detailed questions and receive a reply in Bengali or English.